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Privacy Policy

At dimbull.com we are committed to protecting the privacy and security of our users. We are customers ourselves, so we totally understand how important privacy is. If you have any questions about how we protect your privacy, email us at richardbull@mail.com. For all our services, the data controller (the company that’s responsible for your privacy) is Richard Bull Ltd.

We use your data in several different ways. Below we’ve tried to explain what data we use and why we use it.

3.1 We use your name and contact details

Such as your name, your email address, your telephone number, addresses, and locations associated with your account.

How? Why?
To deliver your purchases to you. It is part of fulfilling our contract with you.
To send you service messages (such as order updates). It is part of fulfilling our contract with you.
To send you marketing messages (such as product launches). We will only send this with your permission.
To prevent or detect fraud. To protect either you or us against fraudulent activity.

3.2 We cannot access your payment details

All our payments are processed through Amazon Pay. When you check out of dimbull.com you are redirected to Amazon who securely process your payment and return you to dimbull.com for your order confirmation. We cannot see your credit/debit card details, or your Amazon login details (if using).

3.3 We use your contact history

The things you’ve said to us — for example, over the phone, on text or instant chat, or on social media.

How? Why?
To provide customer service and support. It is part of fulfilling our contract with you.
To train our staff. To ensure we are giving you the best experience possible.

3.4 We use your personal preferences

Choices you make such as notification and messaging preferences or choices about how the platform is displayed.

How? Why?
To profile and understand your personal preferences. To ensure we are giving you the best experience possible.

3.5 We use your purchase history, viewed, and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How? Why?
To sell you things. It is part of fulfilling our contract with you.
To provide customer service and support. It is part of fulfilling our contract with you.
To profile and understand your personal preferences. To ensure we are giving you the best experience possible.

3.6 We use data about your device and how you use our website

Information you give us when you use or services, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How? Why?
To improve our website and set default options for you. To ensure we are giving you the best experience possible.
To prevent or detect fraud. To protect either you or us against fraudulent activity.

3.7 We use data from your linked social accounts

What we do if you link your Twitter or Facebook accounts to us.

How? Why?
To enable you to access services simply and easily. To ensure we are giving you the best experience possible.
To provide product recommendations. So you can quickly spot things which take your fancy.

3.8 We use your responses to surveys, competitions, and promotions

What we do if you link your Twitter or Facebook accounts to us.

How? Why?
To run the survey, competition, or promotion. It is part of fulfilling our contract with you.
To provide product recommendations. So you can quickly spot things which take your fancy.

We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such aswarehouses, order packers, and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Companies approved by you, such as social media sites.
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

If you have said we can, we’ll send you marketing messages by email, instant chat, or social media, to keep you aware of what we’re up to and to help you see and find our products.

5.1 How to stop marketing messages from us

You can stop receiving marketing messages from us at any time, by:

Clicking on the ‘unsubscribe’ link in any email.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as dimbull.com comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates).

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target dimbull banners and ads to you when you are on other websites and services. We do this using a variety of digital marketing networks and ad exchanges and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of dimbull(for example, your dimbull search history, and the content you read on dimbull) or on dimbull banners or ads you have previously clicked on.

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years, we will delete your information from our systems. If you no longer wish to be a customer, you can also email us at richardbull@mail.com and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to complain to your data protection regulator - in the UK, this is the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please email us at richardbull@mail.com, we will do everything we can to help.

We may change this policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the dimbull.com website or other dimbull services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use dimbull.com.

We use cookies when you visit dimbull.com. There are five main types of cookies – Below we’ve tried to explain what cookies we use and why we use them.

How? Why?
Site functionality cookies. They allow you to navigate the site and use our features, such as “Add to Basket” and “Save for Later”.
Site analytics cookies. They allow us to measure and analyse how our customers use the site, to improve both its functionality and your experience.
Customer preference cookies. They remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies. They are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
Social media cookies. They are used to enhance your internet experience and to make the sharing of content easier. These cookies are controlled by the social media service provider and not dimbull.com.

The length of time a cookie will stay on your device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your device after you have finished browsing until they expire or are deleted. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site, and the complete dimbull user experience that we pride ourselves on providing our customers.

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:

  • Have any questions or feedback about this notice.
  • Would like us to stop using your information.
  • Want to exercise any of your rights as set out above or have a complaint.

Please email us at richardbull@mail.com and we will work with you to resolve any issues you’re having with our service.